| Event Id | 21000 |
| Source | CiscoUnity_AvRdbSvr |
| Description | "Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=<servername>;Initial Catalog=UnityDb;Integrated Security=SSPI: 80004005 " |
| Event Information | According to Cisco: Cause: This error occurs due to a connection issue with the Unity server and the SQL server. Resolution The following workaroundshave been demonstrated to fix the connection problem. Solution #1 1. Open SQL Server Enterprise Manager on the Secondary Server. 2. Expand the tree to the SQL server (it should be labeled as (local) (Windows NT) 3. Right-click and select "Delete SQL Server Registration" 4. Verify that the Server Registion is deleted. 5. Select and right-click SQL Server Group. 6. Select "New SQL Server Registration" 7. Choose the <servername> that is associated with the current server. 8. Select defaults. 9. Repeat for Primary Server. 10. Reboot the Primary and Secondary Server. 11. Rerun Failover Configuration Wizard on the Secondary Server per documentation. Solution #2 1.Start>Programs>Microsoft SQL Server>Client Network Utility 2.Under General tab, confirmed that Enables protocols by order included TCP/IP and Named Pipes 3. Under Alias, clicked on Add button, Put the machine name of Secondary Unity into "Server Alias", then click Ok Repeat above from Secondary Unity and put the machine name of Primary used in step 3. |
| Reference Links | event id:21000 source:CiscoUnity_AvRdbSvr |
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