| Event Id | 702 |
| Source | TN3270 Server |
| Description | Windows API RegQueryValueEx(First Counter) failed with error code 2L (The system cannot find the file specified.) in function PRDGetIndexValues. |
| Event Information | CAUSE: Some of the registry entries related to the TN3270 Performance Monitor counters are not present or are incorrect. WORKAROUND: If the TN3270 service is not being used, you may remove it by running the SNA Server Setup program and selecting Add/Remove to remove the TN3270 component. RESOLUTION: Use the following procedure to unload and reload the Performance Monitor Counters for SNA Server and the TN3270 service: Open a Command Prompt on the computer running Windows NT Server where SNA Server is installed. Change to the <snaroot>\system directory (C:\SNA\SYSTEM, by default). Type the following at the command prompt and press ENTER to remove the SNA Server counters: unlodctr snaservr Type the following at the command prompt and press ENTER to remove the TN3270 counters: unlodctr tn3270 NOTE: If the counters were correctly installed, these commands return text similar to the following: Removing counter names and explain text for <service name> Updating text for language 009 If the counters were not correctly installed, these commands return text similar to the following: Counters for <service name> have not been installed yet Type the following at the command prompt and press ENTER to install the SNA Server counters: lodctr snaperf.ini Type the following at the command prompt and press ENTER to install the TN3270 counters: lodctr tn3perf.ini |
| Reference Links | TN3270 Service Logs Event 702 Messages |
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