| Event Id | 2 |
| Source | Altiris Recovery Solution |
| Description | An internal error occured. Please contact technical support. |
| Event Information | According to Altiris: Cause: There was a communications failure submitting a manual job to the Recovery Solution Server Job Queue.Resolution: Note: This hotfix is a cumulative hotfix for Recovery Solution 6.2.2332 and includes Hotfix 21.This hotfix is in the form of AeXRSAgt.exe, AeXRSAView.exe, and AgentRes.dll which need to be applied to the client computer with Recovery Agent installed and jobqueue.dll which need to be applied to the Recovery Solution Server. AeXRSAgt.exe, AeXRSAView.exe and AgentRes.dll are uploaded to Client.zip in attachments: 1. Stop the Recovery Solution Agent service on the client computer. 2. Browse to %Program Files%\Altiris\eXpress\Client Recovery Agent folder. 3. Replace the old AeXRSAgt.exe, AeXRSAView.exe and AgentRes.dll with the new ones uploaded to Client.zip in attachments. 4. Restart the Recovery Solution Agent service on the client computer.AeXRSAgt.exe, AeXRSAView.exe, and AgentRes.dll also need to be updated to the Data1.cab. The Data1.cab needs to be updated so that new Recovery Agent installations will have the hotfix. It can be modified using ASPack.exe utility. More about ASPack.exe is available in article 24583. Jobqueue.dll is uploaded to Server.zip in attachments: 1. Stop the Recovery Solution Server service. 2. Browse to %Program Files%\Altiris\Recovery Solution\Server folder. 3. Replace the old jobqueue.dll with the new one uploaded to Server.zip in attachments. 4. Restart the Recovery Solution Server service. |
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