| Event Id | 25 |
| Source | EDB |
| Description | MSExchangeIS ((637) ) Direct read found corrupted page error -1018 ((1:2819, 2819) (0-915077), (0-9882631), 4025290383, 4159508111 ). Please restore the databases from a previous backup. |
| Event Information | Cause: When the information store is corrupted, you may experience one or more of the following symptoms: • The Microsoft Exchange Server Information Store service does not start. • You cannot stop the information store. • The information store stops responding and the CPU usage level remains at 100 percent. • Clients cannot retrieve or send e-mail messages. This issue persists even when you stop and restart the information store. • When you try to restore the Exchange Server databases from an offline backup, and then you run the Information Store Integrity utility (Isinteg) , you receive the following error message: Error 4294966746: JET_errDatabaseInconsistent The procedure that is described in this article is based on a single-server, single-site scenario where the following conditions are true: • A site connector is not used. • An offline copy of both Pub.edb and Priv.edb exists. • A Key Management Server is not used. • The server is running Microsoft Small Business Server 4.5. However, the principles can apply to most other Exchange Server 5.5 computers that are set up in a single-organization, single-site configuration. Note This setup is not intended to restore connector settings. Resolution To isolate information store corruption and to help you recover the public and private information stores, follow these steps. Note Before you perform this procedure, make sure that you can recover the data files from another source. For example, if you are using a small Exchange Server database (less than 1 gigabyte [GB]), make a copy of the Pub.edb and Priv.edb files. For larger databases, if you do not have sufficient disk space to copy the files, use a tape backup system or another offline storage utility. |
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