| Event Id | 20171 |
| Source | BlackBerry Enterprise Server |
| Description | ReloadPagerConfig() failed |
| Event Information | The BlackBerry Enterprise Server could not load a user’s handheld configuration. There are numerous causes, but the end result is that the handheld will not be started and the user will not receive mail. This is a common message for users added to the BlackBerry Enterprise Server by an administrator but who have not yet cradled the handheld and generated an encryption key. |
| Reference Links | Understanding BlackBerry Enterprise Server Debug Log Event ID Entries |
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