Event ID - 20103

Event Id20103
SourceRouter
DescriptionUnable to load C:\Winnt\System32\Iprtrmgr.dll
Event InformationAfter you install and enable the Routing and Remote Access service on a Windows 2000-based server, the service does not start. This event ID message may be logged in Event Viewer.
RESOLUTION:
To resolve this problem, use the following troubleshooting procedure:
1. Start Registry Editor (Regedt32.exe), and then verify that the following registry key is present: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\RouterManagers\IP
If this registry key is present, verify that it contains the following three values:
Value name: DLLPath
Data type: REG_EXPAND_SZ
Value data: %SystemRoot%\System32\Iprtrmgr.dll

Value name: GlobalInfo
Data type: REG_BINARY
Value data: The data varies between computers

Value name: ProtocolID
Data type: REG_DWORD
Value data: 0x21 (Hexadecimal)

2. If the registry key and values that are described in step 1 exist, verify that Iprtrmgr.dll is located in the path that is specified.

3. If the file exists and the path is correct, reinstall the modem:
a. Disable the Routing and Remote Access service.
b. Use Device Manager to uninstall the modem.
c. Restart the server and wait for the Plug and Play process to redetect the modem.
d. Enable the Routing and Remote Access service.

4. If the problem is not resolved after you reinstall the modem, remove and reinstall Transmission Control Protocol/Internet Protocol (TCP/IP).
Reference LinksRouting and Remote Access Service Does Not Start and Event ID 20103 Message Is Logged

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