| Event Id | 16020 |
| Source | BlackBerry Synchronization Service |
| Description | The description for Event ID (16020) in Source (BlackBerry Synchronization Service) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: [SYNC-Gate] Failed to parse Handhelds device mapping XML data. |
| Event Information | This issue may be caused by one of the following: 1. One or both of the Named Pipes and TCP/IP Protocols are disabled. 2. The Microsoft XML Parser (MSXML) is missing or not functioning properly. |
| Reference Links | Support - Unable to open BlackBerry Handheld Configuration Tool |
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