| Event Id | 489 |
| Source | ESE |
| Description | Information Store (5120) First Storage Group: An attempt to open the file "E:\EXCHSRVR\MDBDATA\priv1.edb" for read only access failed with system error 5 (0x00000005): "Access is denied." The open file operation will fail with error -1032 (0xfffffbf8). |
| Event Information | According to Microsoft: CAUSE: This issue may occur if you do not have the appropriate permissions to the Mdbdata folder to mount the mailbox or the public store. RESOLUTION: To resolve this issue, grant the default permissions to the Mdbdata folder. To do this, follow these steps: 1. Start Windows Explorer, and then expand the Exchsrvr folder. 2. Right-click the Mdbdata folder, and then click Properties. 3. Click the Security tab, and then grant the following default permissions: • Administrators: Full Control • Authenticated Users: Read and Execute, List Folder Contents, Read • Creator Owner: None • Server Operators: Modify, Read and Execute, List Folder Contents, Read, Write • System: Full Control To mount the affected mailbox or public store, start Exchange System Manager, right-click the mailbox or the public store, and then click Mount Store." |
| Reference Links | When You Try to Mount the Mailbox or the Public Store |
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