| Event Id | 9565 |
| Source | MSExchangeIS |
| Description | Invalid virus scanner configuration. Unable to start virus scanner. Check the following parameter: Library. |
| Event Information | "According to Microsoft: CAUSE: This issue may occur if a virus-scanning entry remains in the registry. RESOLUTION : To resolve this issue, follow these steps. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. 1. Click Start, and then click Run. 2. In the Open box, type regedit, and then click OK. 3. In Registry Editor, locate the following subkey in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan 4. In the right pane, double-click Enabled. 5. Click Decimal, type 0 in the Value data box, and then click OK. 6. On the File menu, click Exit to quit Registry Editor. 7. Start the Information Store. " |
| Reference Links | Information Store Does Not Start After You Remove Virus-Scanning Software |
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