| Event Id | 9538 |
| Source | MSExchangeIS |
| Description | Error 0x80040154 calling StrInitialize in REAPI.DLL. |
| Event Information | The Microsoft Exchange Information Store Service and its dependent services may not start automatically when the computer starts. If you try to manually start the Microsoft Exchange Information Store Service, you may receive this error message:
Service Specific Error 0 when starting the Information Store service.
You may also receive this event messages in the Event Viewer Application log along with Events IDs 5000, 9098. CAUSE: This problem occurs because the Exchange 2000 Server Simple Mail Transfer Protocol (SMTP) Service extensions are either missing or corrupted. This behavior causes loss of functionality between Exchange 2000 and the SMTP Service, which is a necessary service that is installed as a subcomponent of Microsoft Internet Information Service (IIS) version 5.0. RESOLUTION : To resolve this problem, follow these steps: 1. Confirm that the Exchange 2000 SMTP Service extensions are missing. To do so: a. Type telnet 127.0.0.1 25 at the command prompt of SBS 2000 or SBS 2000 SP1 to bring up the "220 server.domain.com Microsoft ESMTP Mail Service" entry. b. Type EHLO, and then press ENTER to bring up a list of "250" command verbs. If there are no verbs with "X" at the beginning of their names, the SMTP Service Extensions are missing. 2. Completely back up the system partition, including the system state, and the Exchange 2000 database files. 3. Confirm that IIS 5.0 has been properly reinstalled to include the required Exchange 2000-dependent subcomponents: a. Click Start, point to Settings, and then click Control Panel. b. Double-click Add/Remove Programs. c. Click Add/Remove Windows Components in the left pane. d. In the Windows Components Wizard, locate Internet Information Services (IIS) in the list of components.If the Internet Information Services (IIS) check box is selected, IIS is installed. To confirm what subcomponents are installed, click Internet Information Services (IIS), and |
| Reference Links | MSExchangeIS Event ID 5000, 9538, and 9098 Messages Occur in Small Business Server 2000
Resolution Information |
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