| Event Id | 9360 |
| Source | CDOEXM |
| Description | OALGen encountered an error while generating the %1 file for version 2 and 3 differential downloads of address list %2. The offline address list has not been updated so clients will not be able to download the current set of changes. Check other logged events to find the cause of this error. If the cause of the problem was intentional or cannot be resolved, OALGen can be forced to post a full offline address list by creating the DWORD registry key HKEY_LOCAL_MACHINE\\%3\\%4 and setting it to 1 on this server. When OALGen next generates the offline address list, clients will perform a full OAB download. After that time, the registry key should be removed to prevent further full downloads. %5 |
| Event Information | Explanation: For Microsoft® Outlook® clients that are running Office Outlook 2003 Service Pack 1 (SP1) or an earlier version, if an Exchange server that is running Exchange Server 2003 Service Pack 2 (SP2) determines that a differences download is more efficient, and if a differences file cannot be generated on a server that is running Exchange Server 2003 SP2, Exchange Server will not automatically force a full offline address book download. Instead, Exchange logs MSExchangeSA event 9360. MSExchangeSA event 9360 indicates that it was unable to produce a differences file and will not produce a full offline address book file. When this event is logged, the users running Outlook 2003 SP1 or an earlier version will not be able to receive offline address book updates until the problem is corrected. User Action: To resolve this error, use one of the following procedures: In event viewer, examine the Application log for events that occur before and after MSExchangeSA event 9360. These related events may help you discover the reason that Exchange cannot generate a differences file for your Outlook clients that are running Outlook 2003 SP1 or an earlier version. Change the default behavior of the offline address book (OAB) server so that full OAB downloads are generated when a differences download cannot be generated. |
| Reference Links | Microsoft product: Exchange Version: 6.5.7596.0 Event Source: CDOEXM Event ID: 9360 |
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