| Event Id | 9172 |
| Source | MSExchangeAdmin |
| Description | Failed to copy messages to the destination mailbox store. Error: The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000. |
| Event Information | You may not be able to move a mailbox. You may receive error messages that
mention messages in the Low or High folders. However, no such folders are
displayed in the mailbox that you are trying to move. Along with the above event
id, following event id also may be obseved.(8501, 8507, 1008). CAUSE: This problem may occur if the mailbox that Exchange 2000 is trying to move contains a damaged message. The message is located in the folder that the error message mention. The Low and High folders that the preceding error messages mention are created by Microsoft Outlook Mobile Manager. You cannot use Outlook to view the Low and High folders in the mailbox. " RESOLUTION : To resolve this problem, use Mdbvu32 to remove the damaged message. Mdbvu32 is a Messaging Application Programming Interface (MAPI) client that is included on the Exchange 2000 CD-ROM. To use Mdbvu32 to remove the damaged message: 1. Use an account that has access to the mailbox to log on, and then create a profile for the mailbox. 2. Run Mdbvu32.exe in the Support\Utils\platform folder on the Exchange 2000 Server CD-ROM. 3. In the MAPILogonEx(MAPI_LOGON_UI) dialog box, click Mapi_New_Session, and then click OK. 4. Click the user profile for the mailbox. 5. On the MDB menu, click OpenMessageStore. 6. In the Select Message Store dialog box, click Mailbox - [mailbox_name], and then click Open. 7. On the MDB menu, click Open Root Folder. 8. In the MAPI_FOLDER - Root dialog box, double-click OMM Learning Folder. 9. Double-click either the High or Low folder, depending on which folder the error messages mention. 10. In the Messages in Folder dialog box, the message with the subject that the error messages mention is displayed. Click the message. 11. In the Operations available list, click lpFLD->DeleteMessages(), and then click Call Function. 12. When the MAPI_FOLDER-Inbox->DeleteMessages() dialog box is disp |
| Reference Links | You
Cannot Move a Mailbox, and Error Messages That Contain Error Code 0xfffff9bf Are
Logged in the Application Event Log Error code 0x80040301 appears when you try to move a mailbox in Exchange Server 2003 You cannot move an Exchange mailbox after you use the Exmerge.exe utility Error code 0x80040301 appears when you try to move a mailbox in Exchange 2000 Server |
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