| Event Id | 87 |
| Source | MSExchangeCCMC |
| Description | Conversion from Lotus cc:Mail message format to Microsoft Exchange format failed due to an exception. Message file name is EXPORT\msgXX.ccm. If the problem persists, please move the file from EXPORT directory and contact Microsoft Product Support Services. |
| Event Information | According to Microsoft: RESOLUTION: To resolve this problem: 1. Create a temporary directory outside of the Exchsrvr directory and move all the files out of the Exchsrvr\ccmcdata\export subdirectory. 2. Start the Microsoft Exchange Connector for Lotus cc:Mail service from Control Panel Services. The service will start without the Dr. Watson error. 3. Stop the service and copy back some of the files that you moved to the temporary subdirectory back to the export directory. 4. Start the Microsoft Exchange Connector for Lotus cc:Mail service. If there is a Dr. Watson error again, move those files back to the temporary directory. 5. Move other files from the temporary subdirectory back to export directory and restart the service. Continue with this process until you can isolate the file that is causing the Dr. Watson. |
| Reference Links | XFOR: Dr. Watson When Starting Lotus cc:Mail Connector Service |
Catch threats immediately
We work side-by-side with you to rapidly detect cyberthreats
and thwart attacks before they cause damage.