| Event Id | 7031 |
| Source | remote shell service |
| Description | The Remote Registry Service service terminated unexpectedly. It has done this 331 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. |
| Event Information | According to Microsoft: CAUSE: This problem may occur if you have one of the following BMC Software programs installed: • PATROL for Microsoft Windows Servers Solution version 2.2.00 (includes the 3.6.05 NT OS) • PATROL for Microsoft Windows Servers Solution version 2.2.01 (includes the 3.7.00 NT OS KM) This problem occurs because certain versions of the PATROL Process Monitor service (Patprocess.exe) cause the Remote Registry Service to crash. RESOLUTION: To resolve this problem, contact BMC Software technical support to obtain an update for the PATROL program. WORKAROUND: To work around this issue, use one of the following methods: Method 1: Disable the PATROL Process Monitor service .Stop the PATROL Process Monitor service, and then set its startup type to Disabled. Method 2: Disable Remote Registry Service.Stop Remote Registry Service, and then set its startup type to Manual. |
| Reference Links | The Remote Registry Service crashes every few minutes, and Event ID 7031 appears in Event Viewer Support Central |
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