| Event Id | 7031 |
| Source | Service Control ManagerEvent |
| Description | The PatchLink Update service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. |
| Event Information | Cause: McAfees Script Scan Module has classified the Update Agents gravitixservice.exe activity as malicious and has stopped the service. Resolution: Unregister the scriptproxy.dll file found in C:\Program Files\Network Associates\VirusScan. This can be done manually, on each individual agent machine, or the procedure can be automated through a custom package from your PATCHLINK UPDATE Server. Manually Unregister the DLL on Every Agent Machine 1.At a command prompt, cd to C:\Program Files\Network Associates\VirusScan. 2.Type regsvr32 /u scriptproxy.dll. 3.Press ENTER. 4.Restart the computer. Create a Custom Package to Unregister the DLL on Every Agent Machine 1.Download and extract uscriptproxydll.zip. 2.Use Article 198 to create a custom package to deploy the VB script in the Zip file to each agent machine experiencing the problem. a.Skip steps 8 through 10 b.In step 11, select Pre-Script c.In step 13, paste the contents of uscriptproxydll.vbs (open the .vbs file using Notepad) into the Script Editor text box |
| Reference Links | Event ID 7031 of Source Service Control ManagerEvent |
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