| Event Id | 7031 |
| Source | MSExchangeIS Private Store |
| Description | An error occurred on database "First Storage Group\Public Folder Store (server_name)". Function name or description of problem: SLINK::EcUpdate Error:0xfffffa7a |
| Event Information | According to Microsoft: CAUSE: This issue may occur if a database page is corrupted. This may cause the Microsoft Joint Engine Technology (JET) database engine to stop responding. RESOLUTION: To resolve this problem, perform an offline defragmentation of the database that contains the corrupted data. To do this, follow these steps: 1. Locate the Exchange computer that has the corrupted database. 2. Start Exchange System Manager. 3. Dismount the database that is causing event ID 467. To do this, right-click the database, and then click Dismount Store. 4. To confirm the database corruption, run eseutil /g on the database that is causing event ID 467. 5. If the database indicates corruption, run eseutil /d to defragment the database. 6. Repeat step 5 to confirm whether the database is consistent. 7. In Exchange System Manager, right-click the database, and then click Mount Store. |
| Reference Links | The Information Store service repeatedly stops responding and event ID 467 is logged |
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