Event ID - 69

Event Id69
SourceMicrosoft-Windows-PrintSpooler
DescriptionWindows could not load print processor %1 because EnumDatatypes did not return any data. Module: %2. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device.
Event Information According to Microsoft :

Cause :

This event is logged when windows could not load print processor because EnumDatatypes did not return any data.

Resolution :

Install the Printer Driver

To resolve this error, do the following:
  1. Obtain an updated driver (that displays the Designed for Windows logo) from the printer manufacturer for the specific model of printer.
  2. Delete any printers on the print server that use the original driver for the printer that is experiencing problems.
  3. If you are using Print Management, remove the printer driver and driver package using the following procedure:
    a.Open Print Management from the Administrative Tools folder, select the appropriate server and then click Drivers .
    b.Right-click the driver for the printer that is not working, and then click Remove driver package .
  4. If you do not have Print Management on the computer, use the following procedure to remove the printer driver package:
    a.Open Printers in Control Panel, right-click a blank area, click Run as administrator , click Server Properties , and then click the Drivers tab.
    b.Select the printer driver, click Remove , click Remove driver and driver package , and then click OK .
  5. Install the new printer driver, and then recreate the printer and settings.
  6. After Windows finishes reinstalling the driver, print the document again.
Verify :

To verify that you resolved the problem:
  1. Print the document again.
  2. Open the print queue on the server, and then verify that its status Online and that print jobs are printing properly.
  3. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.
Reference LinksEvent ID 69 from Source Microsoft-Windows-PrintSpooler

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