| Event Information | According to Microsoft :
Cause :
A printer driver upgrade failed
Resolution :
Move numbered folders and restart the print spooler
To resolve this issue, use the procedures in the following sections.
Move numbered folders to a temporary folder
To move numbered folders left over from a failed driver upgrade:- In the %WINDIR%\system32\spool\drivers\ folder, look in each of the IA64, W32X86, and x64 folders for the presence of a folder named "3" that contains a large number of numbered folders (\W32X86\3\1, \W32X86\3\2, \W32X86\3\3, and so on).
- If there are a large number of numbered folders inside the "3" folder, move those folders to a temporary folder such as C:\Temp.
- After moving the folders, restart the Print Spooler service by using the procedure in the following section.
Restart the print spooler
To start or restart the Print Spooler service:- In the Administrative Tools folder, open the Services snap-in.
- Locate the Print Spooler service in the list of services, and then confirm that its status is Started. If its status is not Started, select the service and then click Start on the Action menu.
Note : You can also do this from an elevated Command Prompt window by typing the following command: net stop spooler && net start spooler
In some instances, you might receive Error 1068 – "The dependency service or group failed to start" – when attempting to start the Print Spooler. This can happen if the Print Spooler service relies on other services that are not running. To resolve this issue:- In the Services snap-in, right-click Print Spooler and then click Properties.
- Click the Dependencies tab. The first box lists all of the system services that must be running for the print spooler to start. These are the dependencies.
- Make a note of each service, click OK, and then start each service that the print spooler depends on, if the service is not already started. If a particular service is not already started, right-click it, click Properties, and then confirm that the Startup type is Automatic.
Cause :
The printer is not reachable on the network
Resolution :
Renew printer IP address
To resolve this issue:- On the network printer or network printing device, use the printer's control panel to renew the printer's IP address or to choose a valid static IP address and subnet.
- Ping the printer or network printing device again. If you continue to have problems, replace the network cable and try using a different network switch.
- Retry connecting to the printer from the print server.
For additional troubleshooting assistance with the printer or network print device, contact the manufacturer of the printing device.
Cause :
Windows cannot allocate sufficient memory
Resolution :
Check resource availability
To determine whether the computer is low on system resources such as memory, generate a System Diagnostics Report, which presents system information collected for 60 seconds
Note : To perform this procedure, you must be a member of the local Administrators group on the print server, or you must have been delegated the appropriate authority.
To collect system information for 60 seconds and generate a System Diagnostics Report:- Open an elevated Command Prompt window. (Click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.)
- At the command prompt, type perfmon /report and then press ENTER. Reliability and Performance Monitor will start collecting data to create the System Diagnostics Report.
- When the report is ready for viewing, locate the Diagnostic Results section of the report, and then check for any warnings (indicated by Warnings in the report). You can follow links to additional help on resolving warnings from this section. In addition, you can expand each category in the Basic System Checks section to see more details about why warnings appear. Also, the Performance section provides process-level details about top consumers of resources. You might need to increase the size of the paging file or add physical memory.
Cause :
There is a bad printer device driver
Resolution :
Install a new printer driver and possibly disable advanced printing features
To resolve this issue, do one or both of the following:- Install a new printer driver.
- Disable advanced printing features.
- Install a new printer driver
To install a new printer for a printer, use the following procedure. Note that client computers automatically download and install the updated printer drivers the next time they attempt to print to the printer.
Note : When installing printer drivers that are provided by the device manufacturer, follow the instructions provided with the printer driver instead of using this procedure.- Right-click the printer with the driver that you want to change or update, and then click Properties.
- Click the Advanced tab.
- Select a new driver in the Driver box, or click New Driver to install a new printer driver.
To support client computers that use different processor architectures than the print server, you must install additional drivers. To add client printer drivers to the print server, click the Sharing tab in the Properties dialog box and then click Additional Drivers.
Disable advanced printing features
To disable advanced printing features:- Right-click the printer, and then click Properties.
- Click the Advanced tab, and then clear the Enable advanced printing features check box.
Cause :
There was invalid or incomplete data received by the print spooler
Resolution :
Install a new printer driver
To resolve this issue, install a new printer driver. You might need to contact the printer manufacturer to obtain an updated driver (that displays the Designed for Windows logo) for the specific model of printer you are using.
Note : To install a new or updated printer driver, you must be logged on to your computer as a member of the local Administrators group.
To install a new or updated printer driver:- Open Printers in Control Panel.
- Right-click the printer for which you want to change drivers, and then click Properties.
- On the Advanced tab, click New Driver to install a new or updated version of the printer driver.
- Click Next, and then do one of the following:
- If the new or updated driver is in the list, click the appropriate printer manufacturer and printer model.
- If the printer driver is not in the list, or if you have received a new or updated driver from the printer manufacturer, click Have Disk. Type the path for the driver's location, and then click OK.
- Click Next, and then follow the instructions on the screen to finish installing the printer driver.
- Retry printing. If you continue to experience problems, right-click the printer, click Properties, click the Advanced tab, clear the Enable advanced printing features check box, and then click OK.
Verify :
Perform the following tasks to verify that you resolved the problem:- Print the document again.
- If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.
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