| Event Id | 5043 |
| Source | Windows SharePoint Services 3 |
| Description | Information Rights Management (IRM): There was a problem while trying to obtain an updated list of revoked licenses from the Rights Management Services (RMS) server. No user identifier was specified. This problem will not invalidate valid licenses stored locally, but some RMS functions require an updated revocation list in order to succeed. Additional Data Error value: %1 |
| Event Information | According to Microsoft : Cause : This event is logged when there was a problem while trying to obtain an updated list of revoked licenses from the Rights Management Services (RMS) server. Resolution: Delete stored licenses The stored licenses might be corrupt. You must delete the current licenses. They will be automatically re-created. You must be a member of the SharePoint Administrators group to stop and start the Windows SharePoint Services 3.0 Web application. You must have write access to the license directories to delete these directories. To delete stored licenses 1.Stop the Windows SharePoint Services 3.0 Web application by running the following command at the command prompt. iisreset /stop 2.On the Windows SharePoint Services 3.0 front-end Web server, navigate to the %allusersprofile%\Application Data\Microsoft\DRM\Server\ folder. 3.Delete all folders named after the Windows SharePoint Services 3.0 application pool identity account. The application pool identity is the user account that Windows SharePoint Services 3.0 is running under. 4.Restart the Windows SharePoint Services 3.0 process by running the following command at the command prompt. iisreset /start Verify : To verify that this problem is resolved, users should download and then re-upload a file from a rights-managed document library. If successful, then the problem is resolved. To activate Information Rights Management on a document library, navigate to that library’s Document Library Settings page. ClickInformation Rights Management and selectRestrict permission to documents in this library on download. |
| Reference Links | Event ID 5043 from Source Windows SharePoint Services 3 |
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