| Event Id | 5004 |
| Source | MSExchangeSA |
| Description | Generation of the offline Address Book is complete. Result: An error occurred. |
| Event Information | According to Microsoft : Cause: This problem may occur when the Global Address List grows to a size that requires more than 1 megabyte (MB) of memory to generate the offline Address Book. When you try to generate an offline Address Book, the stack allocates memory to the offline Address Book process for the list of recipients that the Global Address List contains. By default, the stack can allocate up to 1 MB of memory when the stack generates the offline Address Book. If more than 1 MB is requested by the offline Address Book process, the stack fulfills the request only if there is sufficient free space immediately adjacent to the original 1 MB of memory. Computers that have more memory are more likely to have free space immediately adjacent to the stack. Therefore, there is a greater chance that the offline Address Book will be generated. If there is not sufficient free space immediately adjacent to the original 1 MB of memory, the stack cannot generate the offline Address Book, and event 5004 is logged in the application log. RESOLUTION: A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. |
| Reference Links | Event ID 5004 Is Logged, and You Cannot Generate an Offline Address Book |
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