| Event Id | 499 |
| Source | GeoTel ICR |
| Description | "Call on dialed number SFD_CM.32111 (ID 5012) terminated for exceeded maximum queue time limit" |
| Event Information | According To Cisco: Here is the Windows registry entry that controls the amount of time a call can stay in the queue: For Cisco ICM version 4.6.2: HKEY_LOCAL_MACHINE\GeoTel\ICR\<Instance Name>\RouterA\Router\ CurrentVersion\Configuration\QueuingFor ICM version 5.x and later: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\ <Instance Name>\RouterA\Router\CurrentVersion\Configuration\QueuingNote: These registry keys appear over two lines here due to space limitations. The unit of time of this entry is one second and the default time period is 3600 seconds. This value is equal to 10 in hexdecimal |
| Reference Links | What is the Maximum Amount of Time a Cisco ICM Call Can Stay in the Queue? |
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