| Event Id | 4972 |
| Source | Windows SharePoint Services 3 |
| Description | The SQL Server collation on SQL Server instance '%1' is not supported. Windows SharePoint Services requires a Latin1 General dictionary order, case insensitive, accent sensitive, kana sensitive, and width sensitive collation (%2). |
| Event Information | According to Microsoft : Cause : This event is logged when the SQL Server collation on SQL Server instance is not supported. Resolution : Select the correct SQL Server collation You must have db_owner access to the database to perform this action. To verify and change the database collation 1.Connect to the computer running SQL Server by using an account with db_owner permissions to the database. 2.In SQL Server Management Studio, open the Databases node. You should look for the specific database that was indicated in event 4972. 3.In the database Properties, on the General page, the collation is listed in the Maintenance section. 4.To change the collation, open the Options page. 5.Select the correct collation from the Collation drop-down list.Verify : You must be a member of the SharePoint Administrators group to perform this task. To ensure that any database issues have been resolved 1.Use the command Stsadm.exe -o enumsites to list the sites for each Web application to list all sites in the various databases, and locate one site in each database. 2.Browse to that site, and ensure that the appropriate page rendered. If you get an access denied page with an option to request access, or the option to sign in as a different user, the operation completed successfully. 3.In Central Administration, on the left-hand navigation pane, click Application Management. 4.On the Application Management page, in the SharePoint Site Management section, click Quota templates. 5.On the Quota Templates page, create a new quota template. The specific settings are not relevant to this verification test. You are creating the template to see if it can be accessed in step 7. 6.Click OK to save the quota template. 7.Refresh the browser window, and then return to the quota templates page. If the quota template that you created can be selected, then access to the Windows SharePoint Services 3.0 Configuration database has been restored. 8.Click Delete to delete the quota template. |
| Reference Links | Event ID 4972 from Source Windows SharePoint Services 3 |
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