| Event Id | 490 |
| Source | CallRouter |
| Description | 6/24/2003 5:22:09 PM Routing to DeskLink route Standard.SGRte (ID 5012) but no agent or skillGroup found; using default route. |
| Event Information | Solution: To resolve this error message, complete the following: 1. Run the Schema Help. 2. Note: Schema help can be accessed through the Schema Help icon on a Cisco Admin Workstation in the Cisco Admin Workstation Group. 3. Open Help for the Route_Call_Detail table. 4. Look for the description of the RouterErrorCode field. 5. On the right of the description should be a small gray button. Click the button. 6. Enter the 490 error code in the popup window - Lookup Error. |
| Reference Links | Troubleshooting the Event ID 490 Error: No Agent or SkillGroup Found Using Default Route |
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