| Event Id | 4373 |
| Source | Windows Installer 3.1 |
| Description | Unable to access registry keys to update, also unable to determine what registry keys this update needs access to. |
| Event Information | According to Microsoft: CAUSE: This behavior occurs when all the following conditions are true: 1. Your computer is running Microsoft Office from Microsoft Windows NT Server version 4.0, Terminal Server Edition, or Microsoft Windows 2000 with Terminal Services enabled. 2. You are logged on as a user who did not install Microsoft Office. 3. Either the UserData system registry value or the OSAShortcut system registry value is damaged or missing at the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common |
| Reference Links | Windows Installer starts every time when you click a Help topic in an Office 2000 program on Windows NT 4.0, Terminal Server Edition, or Windows 2000 Server with Terminal Services enabled Windows Installer 3.1 (v2) is available |
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