| Event Id | 4131 |
| Source | MSExchangeIMC |
| Description | An unexpected error occurred in the Internet Mail Service. Information about this error is stored in the data portion of this event. Data: 0000: 3e 02 01 00 0e 00 07 80 >......? 0008: 54 47 34 35 43 4c 50 36 TG45CLP6 0010: 00 |
| Event Information | According to Microsoft: CAUSE This problem can occur if the message has more than 32,766 (0x7FFE in hexadecimal numbers) recipients defined. The Internet Mail Service uses Messaging Application Programming Interface (MAPI) to create non-delivery report (NDR) messages, and attempts to add the recipients to an NDR message that MAPI is creating. MAPI uses the Emsmdb32.dll file to communicate with the information store, and the Emsmdb32.dll file has a limit of 32,766 recipients defined for the number of recipients on a single message. RESOLUTION A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. Click the link given below to obtain the latest service pack and fix. |
| Reference Links | Internet Mail Service Does Not Generate Non-Delivery Report Message If Number of Recipients Exceeds 32,766 Latest service pack and Fix XIMS: Internet Mail Service Fails to Start and Logs 4070 and 4131 Errors XCON: Message Delivery Failures Using the Internet Mail Service with NTLM Authentication/Encryption |
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