| Event Id | 4000 |
| Source | Microsoft-Windows-Hyper-V-Integration |
| Description | Hyper-V Heartbeat failed to connect to virtual machine '%1' because the version does not match the version expected by Hyper-V (Virtual machine ID %2). To fix this problem, remove the existing version from the guest operating system and then install the version provided with the version of Hyper-V you are using. |
| Event Information | According to Microsoft : Cause : This event is logged when Hyper-V heartbeat failed to connect to virtual machine. Resolution : Check integration services version The version of a component of integration services is incompatible with another version. To fix this problem, remove the existing version from the operating system on the virtual machine. Ensure that you have installed the latest version of Hyper-V, and then install integration services again. Verify : The integration services are all shown in a running state in the service control manager of the virtual machine. All the guest Hyper-V drivers are in a healthy state. Additionally, any operations that involve the integration services complete successfully. |
| Reference Links | Event ID 4000 from Source Microsoft-Windows-Hyper-V-Integration |
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