Event ID - 38

Event Id38
SourceMicrosoft-Windows-Time-Service
DescriptionThe time provider NtpClient has not received response from server %1.
Event InformationAccording to Microsoft :
Cause :
This event is logged when the time provider NtpClient has not received response from server.
Resolution :
Check local network configuration
The Windows Time service cannot contact a valid time source. Perform the following procedures on the computer that is logging the event to be resolved.
To perform these procedures, you must have membership in Administrators or you must have been delegated the appropriate authority.
To resynchronize the Windows Time service with the time source:
  1. Open a command prompt as an administrator. To open a command prompt as an administrator, click Start. In Start Search, type Command Prompt. At the top of the Start menu, right-click Command Prompt, and then click Run as administrator. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  2. At the command prompt, type w32tm /resync, and then press ENTER. The command output indicates whether the synchronization was successful.
To verify the local network connection:
  1. Verify that the network adapter is installed, enabled, and functioning correctly.
  2. Verify that TCP/IP is installed and configured correctly.
Verify :
To perform this procedure, you must have membership in Administrators or you must have been delegated the appropriate authority.
To verify that the Windows Time service is synchronizing correctly:
  1. Open a command prompt as an administrator. To open a command prompt as an administrator, click Start. In Start Search, type Command Prompt. At the top of the Start menu, right-click Command Prompt, and then click Run as administrator. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  2. At the command prompt, type W32TM /resync, and then press ENTER.
  3. At the command prompt, type W32TM /query /status, and then press ENTER. The command displays the status of the Windows Time service synchronization. The Last Successful Sync Time line of the output displays the date and time that you ran the W32TM /resync command in the previous step. Also, check the computer name that is shown as the Source. This should be the name of a domain controller (or administrator-configured time server).
To confirm that the Windows Time service was synchronized successfully with its time source when you ran the W32TM /resync command, verify that Event ID 35 appears in the Event Viewer.
Reference LinksEvent ID 38 from Source Microsoft-Windows-Time-Service

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