| Event Id | 37 |
| Source | MSExchange OWA |
| Description | The logon to Outlook Web Access failed. If the problem continues, contact technical support for your organization and tell them the following: The Active Directory profile for "%1" does not have a primary SMTP address. This may have happened because the user's account was not created with the Exchange Management Console or Exchange Server's command-line tools. The following Exchange Management Shell steps provide one way of correcting the most common cause of the problem. Get-User "%2" | Disable-Mailbox. Get-User "%3" | Enable-Mailbox At the prompt, enter the mailbox database name (normally "Mailbox Store"). |
| Event Information | According to Microsoft : Cause : This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft® Office Outlook® Web Access because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell. Resolution : To resolve this error, follow these steps: 1.Disable the mailbox for the user. 2.Create a new mailbox for the user. You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell. |
| Reference Links | Event ID 37 from Source MSExchange OWA |
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