| Event Id | 3621 |
| Source | IMAService |
| Description | The Citrix MetaFrame XP Server failed to connect to the Data Store. Error - IMA_RESULT_DBCONNECT_FAILURE The database is down or there is a network failure. |
| Event Information | This information from some newsgroups may help you: ------------------------------------------------------------------------------ MetaFrame XP introduced the Data Store, which is a centralized database that persistently stores information about MetaFrame XP. The Data Store is a critical component within MetaFrame XP, and access to the Data Store cannot be interrupted for more than 96 hours without adversely affecting the server farm. MetaFrame XP servers communicate with the Data Store via the IMA Service. Most MetaFrame XP traffic consists of reads from the Data Store. When changes are made on the MetaFrame XP servers, such as adding print drivers or published applications, these modifications create additional network traffic as these changes are written to the Data Store and communicated to the other MetaFrame XP servers. A significant network impact relates to print drivers, so it is recommended that only the minimum required of printers be installed and replicated. The Universal Print Driver can minimize the number of print drivers required. The number of MetaFrame XP servers in the server farm and the number of applications also have an impact, but it is minimal in comparison to the number of print drivers. The default TCP ports 2512 and 2513 are used for MetaFrame XP traffic. To configure the TCP/IP port number used by the IMA protocol on the MetaFrame server, modify as follows: 1. At the command prompt, type IMAPORT /set {IMA:<num> | DS:<num> | CMC:<num>} for default port numbers. This process modifies the port number on the local machine only. SYMPTOM: Inconsistent data appears in the Management Console and the administrator is not sure whether or not a particular MetaFrame XP server is communicating with the data store. The IMA Service is running but the administrator needs to know if the local host cache (LHC) is, in fact, being periodically updated by the data store. The default polling time is 30 |
| Reference Links | How to determine if connection to a data store has failed for a Metaframe server |
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