| Event Information | According to Microsoft :
Cause :
This event is logged when the Fax service failed to receive a fax.
Resolution :
Resend the fax
In certain conditions, incoming faxes are not received and must be resent. Reasons for this can include: - The transmission was canceled.
- There was a reception error.
- There was a preparation error.
- The Fax service failed.
Specific instructions for resending a fax depend on the software that was used to send the fax. If the fax was sent using Windows Fax and Scan from a computer running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, or Windows Server 2008, follow the instructions in "Using Windows Fax and Scan." If another program was used, follow this instructions in "Using another program."
Using Windows Fax and Scan
To send a fax using Windows Fax and Scan: - Click Start , click All Programs , and then click Windows Fax and Scan .
- At the bottom of the left pane, click Fax .
- On the toolbar, click New Fax .
- Using the options provided in the New Fax window, create a new fax, and then click Send .
Using another program
To send a fax using another program:
To fax a document using a program other than Windows Fax and Scan, you need to "print" the document to a fax printer so that it can be sent as an attachment to a fax. The attached file is automatically converted to a TIF image (.tif file) so it can be received by any fax device. For information about using print options for a program, including selecting a printer, check the Help for the program. For most programs, you can take these steps: - Open the document or file that you want to send as a fax.
- In the program that you are using, open the Print dialog box, typically located by clicking File , and then click Print .
- In the Print dialog box, look for the printer selection option, which is typically located under Printer or Select Printer .
- In the list of available printers, click Fax .
- Click Print . Windows Fax and Scan opens a new fax with your file attached.
- In the new fax, type recipient fax numbers and any other information that you want to provide, such as a subject or a cover page note, and then click Send .
Verify :
To confirm that faxes can be received correctly, you should: - Send a test fax to the server.
- Confirm that the fax server is configured to receive faxes.
- Confirm there is a correctly configured device.
- Confirm that routing for incoming faxes is configured correctly.
- Confirm that the Fax service is running.
To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.
Confirm fax server is configured to receive
To confirm that the fax server is configured to receive faxes: - To open Fax Service Manager, click Start , point to Administrative Tools , and then click Fax Service Manager .
- In the left pane, right-click Fax , and then click Properties .
- On the General tab, confirm that the Disable reception of new faxes check box is cleared, so that faxes can be received in the Incoming queue.
Confirm fax device configuration
To confirm that at least one fax device is configured to receive faxes: - To open Fax Service Manager, click Start , point to Administrative Tools , and then click Fax Service Manager .
- In the left pane, double-click Fax , double-click Devices and Providers , and then click Devices .
- Confirm that there are devices listed under Devices .
- In the right pane, right-click the device and then do the following:
a.Click Properties , and then confirm that the values for description, Transmitting Subscriber Identification (TSID), and Called Subscriber Identification (CSID) are correct.
b.Confirm that either Automatic Answer or Manual Answer is enabled. Confirm incoming fax routing configuration
To confirm that incoming faxes are being routed correctly to recipients, you should first check the configuration for incoming fax methods for your fax device or devices. Then, you should check that you have configured the server to send incoming faxes to your users' e-mail.
To confirm that incoming fax methods are correctly set up for a device: - To open Fax Service Manager, click Start , point to Administrative Tools , and then click Fax Service Manager .
- In the left pane, double-click Fax , double-click Devices and Providers , double-click Devices , double-click the device you want to check the configuration of, and then click Incoming Methods .
- In the right pane, right-click the method you want to confirm, click Properties , and then view the following:
- For the Store in a folder method, click the Store in Folder tab, and then verify that the folder specified for the incoming fax routing method exists and that it has write permissions for the Network Service account under which the Fax service runs.
- For the Route through e-mail method, click the E-mail tab, and then verify the e-mail address or addresses listed.
- For the Print method, click the Print tab, and then verify the Univeral Naming Convention (UNC) path of the printer location. Also, verify the connection to the printer and that the printer is an actual hardware printer and is online.
- In the right pane, right-click the method, and then confirm that the menu indicates that the method is enabeled.
To confirm that incoming faxes are being routed to e-mail: - To open Fax Service Manager, click Start , point to Administrative Tools , and then click Fax Service Manager .
- In the left pane, right-click Fax , and then click Properties .
- To confirm that incoming faxes are being routed to recipients by e-mail, click the Receipts tab and then do the following:
a.Confirm that the Use these SMTP settings for the Route Through E-mail incoming routing method check box is selected.
b.In From e-mail address , verify the e-mail address to which all incoming faxes will be received.
c.In Server address , verify the Simple Mail Transfer Protocol (SMTP) address of the mail server to which incoming faxes will be received.
d.In Port, verify the port number. - Also on the Receipts tab, click Authentication , and then, based on how your SMTP server is set up, verify that you are using the right authentication method.
Confirm that the Fax service is running
You can manage the Fax service using Fax Service Manager or the Services snap-in.
To confirm that the Fax service is running using Fax Service Manager: - To open Fax Service Manager, click Start , point to Administrative Tools , and then click Fax Service Manager .
- In the right pane, right-click Fax , and then view the menu.
- Confirm that Start is grayed out and that Stop is active on the menu.
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