| Event Id | 3038 |
| Source | MSExchangeIMC |
| Description | An attempt to remove processed messages from the outbound store queue has failed. The removal will be retried later. If the messages are not removed before the service is shutdown, the mail will be resent at service startup causing duplicate mail. |
| Event Information | CAUSE: This behavior can occur if there is corruption on a folder level in the Internet Mail Connector (IMC) mailbox. RESOLUTION: To resolve this behavior, recreate the Internet Mail Service: 1. Delete the Internet Mail Service, and then recreate the In and Out folders in the Imcdata folder. 2. Defragment the information store. 3. Recreate the Internet Mail Service, and then check the mail flow. |
| Reference Links | Sent Messages Appear in the Internet Mail Service Queue and Event ID 3038 Occurs |
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