| Event Id | 3013 |
| Source | MrxSmb |
| Description | The redirector has timed out a request to ComputerName |
| Event Information | According To Microsoft: CAUSE This issue may occur if a non-Microsoft program that is installed on your computer uses an outdated kernel-mode filter driver. The kernel-mode filter driver may be outdated if the following conditions are true: A: One of the following programs is installed on the computer: • ARCserve Backup Agent for Open Files or ARCserve Open File Agent from Computer Associates international, Inc. is installed on your computer, and the Ofant.sys driver for the program is outdated. • Open Transaction Manager is installed on your computer, and the Otman.sys driver for the program is outdated. Note: Open Transaction Manager is included with certain programs from VERITAS Software Corporation, but it can also be installed separately from the VERITAS program. For example, Open Transaction Manager may be included with Open File Option. This program may be included with VERITAS Backup Exec. • A VERITAS program that uses the Otman4.sys or Otman5.sys driver (such as Open File Option) is installed on your computer, and the Otman4.sys or Otman5.sys driver for the program is outdated. B: The driver for the program is incompatible with the filter driver that is installed on the computer by a non-Microsoft antivirus program. As a result, the filter driver on the server may return an incorrect status code to the Server service. For example, the filter driver may return a STATUS_SUCCESS code instead of a STATUS_OPLOCK_BREAK_IN_PROGRESS code. RESOLUTION: To resolve this issue, contact the manufacturer of the program to inquire about the availability of a filter driver update. If you installed Open Transaction Manager separately, contact Columbia Data Products, Inc. to inquire about the availability of an update that may resolve this issue. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not gua |
| Reference Links | You experience slow file server performance and delays occur when you work with files that are located on a file server |
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