| Event Id | 24620 |
| Source | Microsoft-Windows-BitLocker-Driver |
| Description | Encrypted volume check: Volume information on %2 cannot be read. |
| Event Information | According to Microsoft : Cause This event is logged when Volume information cannot be read. Resolution Use the BitLocker Repair Tool BitLocker entered recovery, and a user has successfully completed the recovery process by using a recovery key (stored on a USB flash drive) or a recovery password (entered manually at the recovery screen). The most recent recovery session happened because volume information could not be correctly retrieved from the volume metadata. Although data corruption can occur, it is rare. Data corruption can be caused by hardware failure or physical damage. If a volume is damaged, you can use the BitLocker Repair Tool to salvage any recoverable data. Using the BitLocker Repair Tool is an advanced procedure that should be performed by an experienced administrator. Verify To verify that BitLocker has started successfully: 1.If the computer is not running, start the computer. 2.If BitLocker has been configured to use a USB flash drive, insert the USB flash drive. If BitLocker has been configured to use a PIN, enter your PIN when prompted. 3.Verify that Windows Welcome Screen, Logon Screen or Desktop appears. This indicates that BitLocker has correctly unlocked the Windows operating system volume. 4.Log on to Windows and access any data volumes that are encrypted with BitLocker. Note: Data volumes can be configured to be automatically unlocked or to require manual unlocking. |
| Reference Links | Event ID 24620 from Microsoft-Windows-BitLocker-Driver |
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