| Event Id | 20015 |
| Source | RemoteAccess |
| Description | The communications device attached to port COMX is not functioning. |
| Event Information | "According to Microsoft: CAUSE: You have configured RAS to allow dial-in for one or more modems with a device name equal to 32 characters in length. This problem will likely appear if you are using a multiport serial adapter and multiple ports are configured for devices with names equal to 32 characters. The error message may not appear for all ports configured with a device name equal to 32 characters. RESOLUTION: 1. Open %SystemRoot%\system32\ras\MODEM.INF in a text editor. 2. Find the section in MODEM.INF that corresponds to your modem. This section will be identified by the name of the modem enclosed in square brackets. 3. Modify the name of the modem so it is no more than 31 characters in length. The open and close square bracket characters do not count as one of the 31 characters. 4. Save MODEM.INF. 5. Open the Network section of Control Panel. 6. Configure the Remote Access Service. 7. Choose the Configure button and select the new device name entered in step 3, then choose OK. 8. Choose Continue, then choose OK. 9. Shutdown and restart Windows NT." |
| Reference Links | RAS Error: "The communications device attached to port..." |
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