| Event Id | 15 |
| Source | SNA Virtual Print Driver |
| Description | "The GDI routine StartDoc has returned an error to the SNA Virtual Print Driver. Error returned: 1722 Print session: [print session name] Device context: [device context number] Job name: SNA Print Job on session [print session name] Output file name (if re-directed to file): (null)." |
| Event Information | According to Microsoft: CAUSE: Although Event ID 15 includes an error returned code of 1722, which means "the RPC Server is unavailable," this problem may be related to security and printer access. The SnaPrint Service user account may not have access to the network printer. To test this, log on with the SnaPrint credentials, and then attempt to print from Notepad. If the print job fails to print, troubleshoot this problem as a resource access issue. For this particular issue, the Host Integration Server is located in one Windows NT Server or Windows 2000 domain, while the printer is located in another Windows NT Server or Windows 2000 domain. These two domains are separate, with no trust relationship setup. RESOLUTION: To resolve this problem, do one of the following: • Add the user ID and password that the SnaPrint Service runs under to the domain where the printer resides. • Set up a trust relationship between the two domains. • Set up the printer to use LPR (Standard TCP/IP Port). When you use an LPR printer, the print job is sent directly to the printer not passing any security credentials. |
| Reference Links | Events 15 Logged When You Use Host Integration Server 2000 Print Server |
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