| Event Id | 1031 |
| Source | CiscoUnity_DSGC |
| Description | The Cisco Unity service that monitors the global catalog (AvDSGlobalCatalog) failed to complete a full directory synchronization between the SQL Server/MSDE database on the Cisco Unity server with Active Directory. |
| Event Information | According To Cisco Some changes in the directory since the last directory synchronization may not be present in the SQL Server/MSDE database.There are several possible reasons for directory synchronization to fail. One of the most common is that the global catalog server is temporarily unavailable.%n%nThe error code returned from the synchronization process was: The directory monitor attempts synchronization every 3 minutes. If a subsequent directory synchronization succeeds, a message indicating success will be logged to the event log, and no action is required. If this message and the subsequent success message are logged multiple times, this may indicate an intermittent network problem.If directory synchronization in this domain continues to fail, another error message will be logged in an hour. Verify the network connectivity between Cisco Unity and the global catalog. If the global catalog server is down and then comes back up, synchronization happens automatically and no action is required. DNS should also be verified to ensure that AvDSGlobalCatalog can resolve the global catalog server. |
| Reference Links | Cisco Events Guide |
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