| Event Id | 1003 |
| Source | DNS |
| Description | The DNS server could not find or open the root hints file, Cache.dns, in the %SystemRoot%\\System32\\Dns directory. Verify that this file is located in this directory and that it contains at least one name server (NS) resource record, indicating a root DNS server and a corresponding host (A) resource record for that server |
| Event Information | According to Microsoft: Cause : If you used the Windows 2000 DNS Server program to set up your DNS server, the cache file was automatically created for you during server installation. If you imported this file from a non-Microsoft RFC-compliant DNS server, you must place the cache file in the Systemroot\System32\Dns folder. If you are using a boot file during system startup, the path to the cache file must also be defined in the boot file, and the directory command must identify the DNS directory. Resolution: If you are not connected to the Internet and you deleted and recreated this file to provide a list of host name to IP address mappings for your private network, then verify that you have saved this new cache file in the Systemroot\System32\Dns folder. If you are using a boot file that has been imported from another name server, open the file: 1. In Windows Explorer, go to the Systemroot\System32\Dns folder. 2. Double-click the boot file, and then select Notepad to open it. 3. Verify that the directory command identifies the DNS directory. 4. Verify that the cache file is defined in the boot file. For example (cache . cache). 5. Check the permissions on the cache file. If there is no cache file located in the DNS directory,you can obtain a copy from ftp://rs.internic.net/domain/named.cache. Prior to downloading a copy from Internic, check the Backup subdirectory in the DNS path to see if there is a copy of the cache file that you can restore. |
| Reference Links | Event ID 1003 From Source DNS |
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