| Event Id | 1002 |
| Source | DHCP |
| Description | Description : 1.The IP address lease ip address for the Network Card with network address MAC address has been denied by the DHCP server dhcpServer IP address (The DHCP Server sent a DHCPNACK message). 2.DHCP received an unknown option 006 of length 007. The raw option data is given below. |
| Event Information | According to Microsoft: CAUSE 1.: This issue may occur if all the following conditions are true: 1.The Live Communications Server is configured to obtain its IP address information from a Dynamic Host Configuration Protocol (DHCP) server. 2.The Live Communications Server and the DHCP server are on a 100 Mbps network that supports Full-Duplex. 3.The network adapter configuration on the Live Communications Server computer, the DHCP server, or both, have a media type set to Auto Detect. RESOLUTION : Method 1: Configure the Network Media Type. Method 2: Assign a Static IP Address. Method 3: Create a Batch File that Delays the Start of the Live Communication Server Services. CAUSE 2: This error is usually caused when the following conditions exist: 1) Your Windows NT RAS server is configured to use Dynamic Host Configuration Protocol (DHCP) to assign remote TCP/IP client addresses. 2) You have a router on your network with a feature known as DHCP Spoofing enabled. 3) You do not have a DHCP server currently on your network. RESOLUTION: To resolve this issue, you will need to do one of the following: Configure your RAS server to statically assign IP address using the following steps: 1) Click Start, point to Settings, click Control Panel, and double-click Network. 2) Click the Services tab and double-click Remote Access Service. 3) Click Network, click Configure for TCP/IP in Server Settings of the Network Configuration dialog box. 4) Click Use Static Address Pool and enter the IP address pool that you want to use. 5) Click OK and close until you are prompted to restart your computer. 6) Restart your computer. |
| Reference Links | Live Communications Server Service Does Not Start When You Restart the Computer
More Information Troubleshooting the DHCP Relay Agent |
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