| Event Id | 10006 |
| Source | CiscoUnity_PhraseServer |
| Description | Cisco Unitys Phrase Server Manager experienced a serious error.%n%nEXPLANATION:%nFailed to create the object from the given CLSID or ProgID. Verify that the object with the given CLSID or ProgID is registered.%n%nTECHNICAL DETAILS:%nMethod: %1::%2%nCLSID/ProgId: %3%nError: %4 |
| Event Information | "According to Cisco: Cause: The failsafe prompt that is heard when Unity is called says the system is not available to process your call, please try again later. This behavior has been seen in Cisco Unity 2.4.6, 3.0(x), 3.1(x) and 4.0(x). Resolution: At a command prompt go to the \Commserver\components directory. Register the AvPhraseServerSvr.dll by typing regsvr32 AvPhraseServerSvr.dll. Additional Details: A registry key is corrupt or contains invalid data. We are not entirely sure how this happens and are investigating. If you experience this defect, please contact the Cisco Technical Assistance Center (TAC) with the following details so they can put the information into the defect. 1. Recent history of the Cisco Unity installation. 2. The value of the (default) registry key under: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{560C47E1-B2C2-11D1-B681-00C04FB64EDD}\1.0\0\win32 The registry value must be collected before the workaround is applied, otherwise the correct data will be in the key. If the registry key does not exist, please note that as well." |
| Reference Links | EVT_PS_FAILED_COCREATEINSTANCE |
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