| Event Id | 21245 |
| Source | Microsoft Operations Manager |
| Description | The response processor failed to execute a response. The response returned the error message: The remote procedure call failed. |
| Event Information | CAUSE: This problem is typically caused by McAfee VirusScan Enterprise 8.0i. Specifically, the problem may occur when the McAfee Scriptscan.dll component scans a script that calls an ActiveX control. This problem is not a Citrix specific problem and it can occur with other management packs such as the Active Directory management pack. RESOLUTION: MOMHost.exe processes may stop responding after you install Windows Active Directory Management Pack for Microsoft Operations Manager 2005 on a Windows Server 2003-based domain controller. This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. To work around this problem, you must unregister the ScriptProxy.dll component. To do this, follow these steps. Important When you unregister the ScriptProxy.dll component, McAfee VirusScan software does not check any scripts for viruses. 1. Use an account that has domain administrator permissions to log on to the Windows Server 2003-based domain controller. 2. Click Start, click Run, type cmd, and then click OK. 3. At the command prompt, locate the %ProgramFiles%\Network Associates\VirusScan folder. 4. At the command prompt, type regsvr32 /u scriptproxy.dll. 5. You must restart the MOM service to apply the changes. To do this, follow these steps: a. Click Start, point to Administrative Tools, and then click Services. b. In the Services snap-in, right-click MOM, and then click Restart. c. Close the Services snap-in. |
| Reference Links | MOM 2005 Error: The response processor failed to execute a response. MOMHost.exe processes may stop responding after you install Windows Active Directory Management Pack for Microsoft Operations Manager 2005 on a Windows Server 2003-based domain controller You receive events 21421 and 21245 in the Microsoft Operations Manager (MOM) 2005 Operator Console if you use a response script for a rule in MOM 2005 |
Catch threats immediately
We work side-by-side with you to rapidly detect cyberthreats
and thwart attacks before they cause damage.