| Event Id | 4385 |
| Source | Microsoft-Windows-Servicing |
| Description | Windows Servicing failed to complete the process of changing update %1 from package %2(%3) into %4(%5) state |
| Event Information | According to Microsoft : Cause : This event is logged when Windows Servicing failed to complete the process of changing update from package into state. Resolution : Check the logs You have encountered a complex issue and you may need to call Customer Service and Support (CSS) in order to resolve the problem. If you want to try to determine the cause yourself, you can diagnose the Windows Update log (%windir%\WindowsUpdate.log), the Component-Based Servicing log (%windir%\logs\cbs\cbs.log), and the driver logs. If you do not want to diagnose the logs, you should call CSS and provide the following logs to them. For information about how to contact CSS, see Support Options from Microsoft Services.
To verify that an update was successfully installed or uninstalled, use Event Viewer to verify that Component-Based Servicing (CBS) raised Event 4383: Windows Servicing completed the process of changing update |
| Reference Links | Event ID 4385 from Microsoft-Windows-Servicing |
Catch threats immediately
We work side-by-side with you to rapidly detect cyberthreats
and thwart attacks before they cause damage.